Customer support, automated

AI that handles
the whole request.

Answers the customer.

Takes the right action in your tools.

Passes complex cases to your team.

Book a call See it work

From request to resolution.

Choose a request to see what Pronomy does.

Customer

“I was charged yesterday. Please refund the payment and stop my subscription from renewing.”
Payment
$29 · yesterday
Account
Verified · active subscription
  1. 1
    Check the account

    Confirm the customer, payment, and subscription details.

  2. 2
    Follow your refund policy

    The payment is within the refund window and meets the company’s rules.

  3. 3
    Refund and stop renewal

    Process the $29 refund and turn off the next renewal.

  4. 4
    Confirm the result

    Refund completed. Renewal stopped. Ticket updated.

Reply to the customer

“I’ve refunded your $29 payment and turned off renewal. The refund should appear according to your payment provider’s processing time.”

Working together

We handle the setup.

You bring the process and your team’s knowledge. We turn them into a working automation in your support tools.

  1. Choose the work

    Look at the requests your team repeats. Pick the first workflow and agree what the AI should do.

  2. Connect and test

    We connect your tools and knowledge base. Your team reviews the AI’s replies and actions before launch.

  3. Launch and improve

    Turn on the agreed workflows. Review results together and add more as you go.

Where we focus

Support teams with recurring billing, product, and operational requests — especially subscription businesses and consumer apps. The starting point is the work you need done.

The rest of the support picture.

Alongside the AI agent, we’re building tools to help you understand and improve support.

Quality control

Reviews how human agents handle conversations.

Flags mistakes, missed steps, and coaching needs.

Product intelligence

Shows why customers keep contacting you.

Groups recurring issues so your product team knows what to improve.

Let’s talk

What would you like
to take off your team’s plate?

Tell me what your team handles. We’ll work out where Pronomy can help.

Oleksii Liaskovskyi
Oleksii LiaskovskyiFounder of PronomyBook a calloleksii@pronomy.io